Expertise
A good study always starts with a good field !
Do you want to measure the quality of the reception of your agencies, the service and the service provided in relation to compliance with the instructions and the objectives, qualities targeted by your company ?
At Proterrain Infos, we call on specialized interviewers who are above all professionals in collecting information, rigorous, and who know how to :
• Stay discreet
• Prepare (depending on the planned scenario)
• Pay attention to every detail
Our interviewers and mystery shoppers know how to behave like regular customers among others.
Our interviewers Our investigators and mystery shoppers know how to evaluate anonymously, in real situations, to check the quality of the welcome and the relationship with customers. They observe all the elements required by the scenario of the visit, for example : the quality of the welcome, the information given, the commercial dynamism, the service provided, cleanliness…
