Our quality approach
Thus, we are part of a very rigorous quality approach based on the respect of the methodology and the control of the results.
And because we attach paramount importance to the quality of our field, we continually implement a quality policy based on permanent monitoring of the work of the survey staff who affect all stages of our field.
TRAINING AND SUPERVISION
Extensive training (~2 days) to ensure a good Comprehensive training (~2 days) to ensure that project objectives are fully understood
and that all participants have a thorough understanding of the questionnaire.
DEBRIEFING SESSION WITH THE CUSTOMER
Verification of pilot data – Draw lessons and points for improvement. Update of the questionnaire and the methodological approach
SURVEY STAFF MONITORING
During the field phase, our experienced team leaders provide supervision (1 team leader manages 5 to 10 agents depending on the constraints)
TELEPHONE REMINDER
Recording of telephone numbers & e- mail at the end of each interview. A systematic control of 30% of quantitative interviews
